Written by Beth Hildreth on May 21, 2015

Innovation comes naturally to the healthcare industry. Whether it’s the latest medical procedures or significant research in rare ailments, hospitals and clinics are always on the lookout for innovative technologies that make physicians’ and doctors’ jobs much easier.

Voice over Internet Protocol (VoIP) is just one of the many new ways that healthcare facilities communicate with patients as well as fellow medical employees. To understand the healthcare industry’s attraction to VoIP, it’s a good idea to understand the fiscal and logistical role it plays within the typical hospital.

Of Landlines and Bottom Lines

Landlines weren’t just the preferred way of communication – in many cases, it was the only way. Unfortunately, many hospitals found out the hard way that communicating over long-distance lines also involved hefty charges. Even local lines could carry costs that prove prohibitive over the long run.

Instead of dealing with the hassle and expense of communicating over long-distance landlines, medical institutions can harness the power of the cloud to receive calls and even conduct video conferencing with colleagues and patients.

On a minute-by-minute basis, using VoIP phone service is much cheaper than relying on an established landline connection. The cloud and VoIP also come together to create a strong network that offers excellent clarity and seamless video conferencing capabilities.

It’s More Than Just Cost Reduction

Reducing costs is only part of the economic equation. VoIP also offers a wealth of other benefits, making it easier for hospitals to perform important administrative tasks and provide effective patient care:

  • VoIP phone service is ideal for patient billing and registration. Multiple calls from patients can be simultaneously collected and prioritized as the situation demands, Not only does this effectively reducing wait times, but it also allows hospitals to track calls for quality assurance purposes.
  • VoIP phone service can also be used to help medical institutions collect current and outstanding payments. With such a system in place, hospitals can help patients pay for their care via phone, as well as push appointment and billing reminders to home and mobile devices.
  • Hospitals and clinics can easily integrate VoIP phone systems into existing computer networks without suffering any long-term downtime during the installation process. The ease of integration comes from the fact that most hospitals already have the underlying infrastructure required for VoIP phone service.

Hospitals and clinics are always on the lookout for cost-effective measures that add value to the bottom line. VoIP has proven itself as a cost-effective way for enterprises to communicate with peers and customers. It’s no surprise to see VoIP gain ground in the healthcare arena.

Momentum Telecom is a trusted service provider to hundreds of healthcare providers across the U.S. Contact us today to tap into our reservoir of knowledge and experience in this industry and find out how we can improve your systems.