Written by Dana Jaffe on January 22, 2013
Categories: Blog Posts

Each month, Momentum’s Sales Manager, Joni Morgan and Director of Network Operations, Bryan Harrelson, team up to answer recurring questions about Momentum’s service, features and much more. In this post, we’ll cover the basics of the subscriber portal.

In January, a number of customers have called and emailed about our new on/off feature switch and our subscriber portal instruction help. With the on/off slider, it’s now easier than ever to enable and disable features by simply dragging a button. Users also have the option to access further setup instructions by clicking the white “i” icon under each feature, which will provide additional setup information like star codes and feature interactions.

To Enable/Disable Feature Settings:

1. Log in to online account
2. Click Settings
3. Click the View/Edit option following the appropriate feature
4. Drag slider On to Enable / Off to Disable appropriate feature
5. Click Save

To Access Instruction Help:

1. Log in to online account
2. Click appropriate tab from menu: • Settings • Group
3. Click the View/Edit option following the appropriate feature
4. Click the white “i” See Instructions icon below the feature
5. View Internet Instructions and/or Telephone Instructions in popup window
6. Click OK to exit Instruction Help

 

For more information about account setup, please reference Momentum’s user guide resources.

Customer FAQ is part of a monthly blog series that addresses customers’ frequently asked questions. Check out last month’s post on recurring bank draft setup and our November FAQ on voicemail setup.