Written by Beth Hildreth on March 15, 2016

In spite of the clear advantages that VoIP has to offer, some businesses are still somewhat hesitant to adopt the revolutionary technology. So what gives?

Research has shown that many people hold various misconceptions regarding VoIP, and this is causing them to pass on the many benefits VoIP can offer. To clear up some of those myths, here are some true facts about hosted PBX systems and what it really means for businesses.


Myth: Hosted PBX Costs More

Many cost-sensitive businesses stick with their existing on-premises hardware under the assumption that a hosted PBX system would cost more to set up and operate. On the contrary, a hosted PBX system is actually more affordable than a comparable on-premises system.

A major advantage of hosted PBX systems is that, unlike hardware, there are no capital expenditures involved, nor is there any need for IT support costs. A hosted PBX system also frees you from the effort and expense of maintaining depreciating hardware.


Myth: It Takes Longer to Deploy and Won’t Be as Reliable

As far as deployment is concerned, nothing could be farther from the truth. With a cloud-based hosted PBX system, companies don’t need to consider server installation. Hosted PBX systems are plug-and-play affairs – all that’s needed are the desk phones and a connection to a current Ethernet infrastructure.

Hosted PBX systems are also exceptionally reliable, with top-tier providers offering service level agreements (SLAs) guaranteeing nearly 100 percent uptime. Meanwhile, the reliability of on-premises VoIP systems depend on the quality of IT maintenance personnel and on the office’s local power grid.

Also, don’t forget the substantially higher level of reliability a hosted PBX system can offer through geographic redundancy. While on-premise systems can offer local redundancy to cover server failures, a hosted PBX system gets you fail-over of all calls to different locations or cellphones in the event of a fire, storm damage, or other disaster; therefore enabling your business to continue operations in the event of almost any infrastructure failure. The cost of achieving this level of reliability with an on-premise system is simply unrealistic.


Myth: Switching to Hosted PBX Means Losing Control

Just because a business no longer has on-premises hardware to control doesn’t means that they’ll lose complete control of a VoIP system when switching to hosted PBX. In fact, online control panels place an extraordinary degree of control in the hands of technicians and other IT personnel. These controls are much easier to control than the on-premises systems. Plus, it’s much easier to integrate and execute new features and functions.

Hosted PBX systems also excel in scalability. Instead of spending precious time and capital upgrading hardware, businesses can upgrade hosted PBX systems with just the click of a mouse button.


Myth: Switching Means a Significant Decline in Call Quality

This myth continues to persist thanks to VoIP providers that don’t perform the diligent testing needed to assure the best possible call quality. Momentum isn’t one of those providers. In order to get the most out of a hosted PBX setup, a VoIP provider has to conduct a comprehensive network test, preferably over the course of several days. This test helps detect and compensate for packet loss, jitter, and latency. It’s always a good idea to have network testing performed prior to system rollout since it plays a critical role in assuring the best possible quality available.


To learn about the latest in hosted PBX and VoIP, check out Momentum’s Business Voice solutions today.