CMA Communications renews relationship with IBBS in a multi-year contract for voice, data and commercial support services
ATLANTA and DALLAS – June 20, 2011 – IBBS, the leading provider of voice and data services for Tier 2 and 3 broadband providers, today announced that Dallas-based CMA Communications has renewed its relationship with IBBS in a multi-year contract for voice, data and commercial support services.
For more than 20 years, CMA Communications has been a leading provider of cable services to rural communities in Texas, Louisiana, Mississippi and Nevada. The company serves more than 45,000 subscribers. Since 2008, CMA Communications has benefited from a suite of IBBS Service Activation and Service Assurance services for critical back-office support. The company leverages IBBS’ provisioning services and network diagnostics tools to serve data customers as well as a suite of voice services to power its residential phone offering. Most recently, the organization tapped IBBS to launch commercial voice and data to serve businesses throughout its network footprint.
“IBBS’ robust platforms, systems architecture and support structure make our partnership an ideal long-term choice for CMA Communications in providing superior services to our customers,” said Steve Sizemore, director of operations at CMA Communications. “We continue to provide new and exciting services to our residential customers and we’ve made a successful foray into commercial services. IBBS has been our partner every step of the way helping us to maximize revenue while advancing our competitive position.”
In addition to CMA Communications’ cutting-edge services strategy, the company maintains a local flair in its operations and customer service strategy. The company maintains local payment offices in most communities and employs local and regional technical service staff. The company sees IBBS as an extension of this local provider strategy.
“The IBBS team works with broadband providers to support operations as if they were our own. We’re deeply vested in our customers’ success in driving both profitability and customer acquisition,” said Dave Keil, chief executive officer at IBBS. “We’re especially pleased to partner with CMA as they’re continuously seeking opportunities to innovate and advance their standard of service. Our partnership serves as a model for service delivery in the Tier 2 cable marketplace.”
Terms of the contract are not being disclosed. To learn more about CMA visit http://cmaaccess.com/home. To learn more about IBBS services including IBBS Service Activation, Service Assurance and Commercial services, visit www.ibbs.com/services.