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Momentum Telecom

Workforce Management

January 29, 2021
Blog Posts, Partnership, Redundancy, UCaaS, White Glove Service, Workforce Management

The Five Keys to a Winning Telecom Team

Anyone who follows Momentum Telecom on social media will have noticed a particular theme that took shape in January. As a proud partner of the Cleveland Browns, we cheered on their historic playoff run (and perfect timing for our first … Continued

March 13, 2015
Call Centers, Customer Service, Workforce Management

4 Characteristics of Effective Workforce Management Solutions

Contact center managers need to optimize the talents and skills of their agents by matching the right agent to the right job at the right time. More importantly, they must ensure the retention of their best agents by empowering them … Continued

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