BIRMINGHAM, AL and PHILADELPHIA, PA – September 3, 2015 – Momentum Telecom, Inc. (“Momentum Telecom”) and Alteva, Inc. (“Alteva”) (NYSE MKT: ALTV) announced that they have entered into a definitive agreement under which Momentum Telecom will acquire Alteva for a … Continued
According to the leading research firm Gartner, unified communications has officially taken off as a business tool and is no longer considered an up-and-coming technology. Unified communications is now mainstream in the business world.
According to a recent survey on global video conferencing trends and etiquette, video conferencing is expected to be the preferred business communications tool within the next three years.
A new study is signaling the continued growth of the Unified Communications as a Service (UCaaS) market with revenues projected to grow from $2.52 billion in 2013 to $7.62 billion by 2018, an estimated compound annual growth rate (CAGR) of 24.8 … Continued
Did you know that 85 percent of customers would stop doing business with a company after experiencing poor customer service? Simply put, when things go wrong, customers will typically leave you to find business elsewhere. And when it comes to the call … Continued
When you take a look at some of the things that could be detrimental to the success of your virtual call center, one of the items that should be considered is the quality of your customer service. When customers call … Continued
When you take a look at some of the things that could be detrimental to the success of your virtual call center, one of the items that should be considered is the quality of your customer service. When customers call … Continued
Customer service should certainly be top of mind for every business. Today, 60 percent of consumers believe that companies have not taken steps to improve their customer service. While this statistic may seem staggering, it presents a unique opportunity for … Continued
Back in the day when your employee asked you if he could be working from home, you had to do some heavy contemplation before revealing your answer. After all, you had to worry about how your employee would communicate in … Continued
Enterprise agents, Hosted PBX vendors, system integrators and resellers share one thing in common: all are expanding into hosted unified communications ( UC) offerings, according to a report released by Infonetics Research, “VoIP and UC Services and Subscribers Market Share and … Continued