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Momentum Telecom

Customer Service

June 18, 2020
Blog Posts, Call Centers, Collaboration, Customer Service, How Momentum Works

How Momentum Works #3: Exceeding Expectations for Remote Support

In the third and final installment in this blog series, we focus on Momentum Telecom’s support team. Read on to discover how Momentum stood up a fully remote support team at a moment’s notice without sacrificing top-notch customer service and … Continued

May 17, 2019
Blog Posts, Collaboration, Customer Service

5 Ways Businesses are Using SMS Today

And Changing the Lives of their Employees When SMS was developed, in many ways it changed the world and the way that people communicate. And today, even though it’s many people’s preferred method of communication, there are those who doubt … Continued

July 14, 2017
Blog Posts, Cloud, Communications, Customer Service

Hear the Orchestra Playing…

The Lessons Learned from a Sunset Industry I worked in the two-way radio business for many years, but I have since devoted the last decade to cloud-based business communications (VoIP, Unified Communications, Call Centers, etc.). Even though two-way radios have been … Continued

May 24, 2017
Blog Posts, Communications, Customer Service

3 Tips to Maximize Your Auto Attendant’s Potential

Auto Attendants are more common than ever and becoming a staple in various industries. However, many people still complain about having to “talk to machines.” We believe the reason people don’t like “talking to machines,” is because the recordings they … Continued

March 13, 2015
Call Centers, Customer Service, Workforce Management

4 Characteristics of Effective Workforce Management Solutions

Contact center managers need to optimize the talents and skills of their agents by matching the right agent to the right job at the right time. More importantly, they must ensure the retention of their best agents by empowering them … Continued

January 23, 2015
Customer Service, Partners

Customer Service an Important Function of Channel Partners

Providing great customer service is vital in business. Customer service generates customer loyalty and encourages word of mouth referrals that lead to increased business growth. The same holds true for channel partners–outstanding customer service is essential. Channel partners seeking to ensure their customers … Continued

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    • Web Mail – Exchange 2007
    • Momentum Collaborate
    • Phone Number Management Portal
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    • Call Reporting
    • Momentum Fax
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    • Ector County
    • Graham & Company
    • Maritime Chevrolet
    • PTR Baler & Compactor
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