In the third and final installment in this blog series, we focus on Momentum Telecom’s support team. Read on to discover how Momentum stood up a fully remote support team at a moment’s notice without sacrificing top-notch customer service and … Continued
And Changing the Lives of their Employees When SMS was developed, in many ways it changed the world and the way that people communicate. And today, even though it’s many people’s preferred method of communication, there are those who doubt … Continued
The Lessons Learned from a Sunset Industry I worked in the two-way radio business for many years, but I have since devoted the last decade to cloud-based business communications (VoIP, Unified Communications, Call Centers, etc.). Even though two-way radios have been … Continued
Auto Attendants are more common than ever and becoming a staple in various industries. However, many people still complain about having to “talk to machines.” We believe the reason people don’t like “talking to machines,” is because the recordings they … Continued
Contact center managers need to optimize the talents and skills of their agents by matching the right agent to the right job at the right time. More importantly, they must ensure the retention of their best agents by empowering them … Continued
Providing great customer service is vital in business. Customer service generates customer loyalty and encourages word of mouth referrals that lead to increased business growth. The same holds true for channel partners–outstanding customer service is essential. Channel partners seeking to ensure their customers … Continued