In the third and final installment in this blog series, we focus on Momentum Telecom’s support team. Read on to discover how Momentum stood up a fully remote support team at a moment’s notice without sacrificing top-notch customer service and … Continued
Contact center managers need to optimize the talents and skills of their agents by matching the right agent to the right job at the right time. More importantly, they must ensure the retention of their best agents by empowering them … Continued
Providing great customer service is vital in business. Customer service generates customer loyalty and encourages word of mouth referrals that lead to increased business growth. The same holds true for channel partners–outstanding customer service is essential. Channel partners seeking to ensure their customers … Continued