Premier Research

Customer Profile

Premier Research is a widely recognized global clinical research organization that aides pharmaceutical and biotechnology companies bring their products through development to regulatory submission. Premier Research has completed over 700 trials for various medications and conducted studies on more than 100 rare diseases. The organization is dedicated to assisting innovative companies change medical history through their developments.

Challenges

An international organization, Premier Research has many offices and operations that occur daily across the globe. Communication between these offices is a necessity, and the organization was struggling to receive consistent, quality results from their disparate phone systems spread between their six domestic locations, six international locations and several remote workers. Their system proved time and time again to be inefficient, costly and cumbersome to manage. Therefore, the organization entered the marketplace looking for a reliable VoIP and unified communications solution with centralized design, pricing, billing, user experience, support and administration.

Solution

After searching for solutions, Premier Research decided to entrust their organization’s communications system to Momentum Telecom. Momentum met with the Premier Research and together they were able to create a plan that met Premier Research’s needs.

Results

Premier Research now utilizes a centralized, geographically redundant VoIP and Unified Communications platform that is accessible from all of their locations. In addition, the entire communications system is now under a single contract, pricing plan and bill, and they are free to roll out more locations over time. The company also uses other features, including free extension dialing between sites, a corporate directory, an interactive voice response system, call centers and a unified communications and collaboration system. Momentum’s hosted VoIP solution allowed Premier Research to add consistent integration and accessible functionality to of their employees, regardless of location.

“Momentum Telecom has been a true partner in technology. Their service has given us the ability to easily unify and simplify our communication needs and the addition of their collaboration tools has transformed the way we do business.”
—Tom Hopkins, Corporate Technology Director, Premier Research

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