small-spencersCustomer Profile:

Spencer Gifts LLC is a lifestyle retail company that operates two unique national brands, Spencer’s and Spirit Halloween. Spencer’s operates over 600 Spencer stores and over 1,000 Spirit Stores throughout the United States, Canada and online. The majority of Spirit stores are seasonal and operated from August to November, with 100 stores remaining open through half of January as converted toy stores.

Challenges

An organization intent on operating and optimizing a successful nationwide brand, Spencer’s was growing increasingly intolerant of its communications provider’s various points of failure and frequent system maintenance requirements. Spencer’s began their search eager to find a new provider company that could solve their issues while also providing an upgrade their existing voice and data network and championing leading technological advances, and giving them the flexibility to add and remove users without penalty as their business needs change.

Solution

Spencer’s found their technology partner with Momentum Telecom. Momentum’s features were able to provide Spencer’s with exact solutions, and even included further benefits. This included implementing Momentum’s Hosted VoIP, Advanced Call Center, Disaster Recovery and Business Continuity solutions.

Results

Momentum’s Hosted VoIP is a large instrument in enabling Spencer’s to scale-up their operations. When partnering with Momentum, an organization decides the level of managerial access they would like to have over their system. Spencer’s has chosen to manage their entire communications operations through Momentum’s administrative portal. This has provided unparalleled operational functionality and has specifically accommodated the seasonal businesses model used by Spirit’s pop-up stores. Furthermore, the Advanced Call Center has provided access to advanced reporting functions that facilitate better management of time and resources. Finally, the Business Continuity has provided Spencer’s with the assurance of operations and office automation regardless of external circumstances.

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