Written by John Dickson on June 6, 2017
Categories: Blog Posts

Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.

Let’s take a second to define call flow, so we’re on all on the same page. Think of call flow as the road map taken by an incoming call. This journey begins from the moment a call enters the phone system and finishes only when the call is ended.

While there are countless ways you could configure your call flow, we’ve discovered a few tips that make the entire process a little easier and the system more customer friendly. Here they are:

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