Your guide to understanding UC white-glove service “White-glove” means marked by special care or attention1 . Companies often throw this term around, but rarely take the time to explain what it means for their company. And with good reason. White glove … Continued
Engaging in educational environments is a surefire way to increase your ongoing sales. All experienced reps have a secret weapon they rely on to help them close deals, whether it’s an emotional pitch, a trustworthy relationship, or simply a way … Continued
Momentum Telecom recently partnered with United Technology Group (UTG) to help WellStreet Urgent Care improve their business analytics and resolve communication challenges with Momentum Hosted Voice Cloud technology. In addition to eliminating their reliability challenges, the solution provided simplified support, broad analysis … Continued
And what you need to know about how they support their position Many enterprises are facing a key decision: keep their aging, antiquated on-premise solution or embrace the future and move to a hosted solution. There is a lot of … Continued
And what you need to know about how they support their position Many enterprises are facing a key decision: keep their aging, antiquated on-premise solution or embrace the future and move to a hosted solution There is a lot of … Continued
The holiday season can get ugly for contact centers, but a year-round solution could save you a big headache It’s January, and gyms across the world will have their highest attendance this month… and then they will have their biggest … Continued
Still looking for the perfect gift? We’ve got you covered! 1. BB-9E For any of the Star Wars fans in your office, you should strongly consider this “toy” the First Order’s new menace from Star Wars: The Last Jedi, BB-9E. … Continued
Learn a few practical steps you can take to make sure your contact center is ready for the holidays! As the holidays are quickly approach, it’s easy to quickly get lost in the Christmas carols and the holiday hustle and … Continued
The Lessons Learned from a Sunset Industry I worked in the two-way radio business for many years, but I have since devoted the last decade to cloud-based business communications (VoIP, Unified Communications, Call Centers, etc.). Even though two-way radios have been … Continued
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive … Continued