Auto Attendants are more common than ever and becoming a staple in various industries. However, many people still complain about having to “talk to machines.” We believe the reason people don’t like “talking to machines,” is because the recordings they … Continued
So we’ve discussed the Undeniable Power Monitoring Downstream can have on your operation. We’ve also discussed the different methods out there and how they stack up to one another. So now you’ve realized that the reduced number of truck rolls, … Continued
Patience seems to be harder and harder to find these days, which has made tolerance for cable outages lower than ever. To keep customers happy, reliability and strong customer service have become more of a necessity than a commodity. Monitoring … Continued
In today’s constantly changing world, the technological landscape is progressing in at a rate that is unparalleled in our lifetimes. This rapid progression is having profound effects on the cable industry as we know it. So how can we as … Continued
The future of contact centers took a more concrete shape recently as Avaya filed for bankruptcy. Avaya is a large telecommunications company that is also considered a big player in the contact center industry. So the bankruptcy reveals a few … Continued
The 21st century has been in full swing for a while, but, unfortunately, a lot of phone systems are stuck in the dark ages. While some people might think this is no big deal, it could be hurting your business … Continued
In our Selling Momentum series, we’ve discussed how to understand VoIP concerns and the pillars that make a VoIP transition successful, now we just need to find a buyer. While VoIP can be deployed for any enterprise, there are definitely … Continued
As we discussed in our previous post, when you’re out selling, you will find some customers who may have damaged opinions of VoIP after bad experiences with “providers” who were not partners. However, companies must be reminded to not throw … Continued
VoIP has unfairly been given a bad reputation by uninformed buyers or businesses who simply had a bad customer experience with a VoIP provider. For anyone attempting to sell VoIP, that statement will come as no surprise. Understanding why customers … Continued
The ongoing story of communications is tied to the evolution of technology. Understanding the story makes it easy to step back and make a decision regarding VoIP and Unified Communications (UC). Here are the factors that have made the VoIP, … Continued
Quick Contact