The holiday season can get ugly for contact centers, but a year-round solution could save you a big headache It’s January, and gyms across the world will have their highest attendance this month… and then they will have their biggest … Continued
The holiday season can get ugly for contact centers, but a year-round solution could save you a big headache It’s January, and gyms across the world will have their highest attendance this month… and then they will have their biggest … Continued
Still looking for the perfect gift? We’ve got you covered! 1. BB-9E For any of the Star Wars fans in your office, you should strongly consider this “toy” the First Order’s new menace from Star Wars: The Last Jedi, BB-9E. … Continued
Learn a few practical steps you can take to make sure your contact center is ready for the holidays! As the holidays are quickly approach, it’s easy to quickly get lost in the Christmas carols and the holiday hustle and … Continued
The Lessons Learned from a Sunset Industry I worked in the two-way radio business for many years, but I have since devoted the last decade to cloud-based business communications (VoIP, Unified Communications, Call Centers, etc.). Even though two-way radios have been … Continued
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive … Continued
For any businesses looking to successfully move into the future, hacking prevention and cyber security are quickly becoming top priorities. With the way the technological landscape has been changing, some sort of standards had to be put in place. That’s why in … Continued
Auto Attendants are more common than ever and becoming a staple in various industries. However, many people still complain about having to “talk to machines.” We believe the reason people don’t like “talking to machines,” is because the recordings they … Continued
So we’ve discussed the Undeniable Power Monitoring Downstream can have on your operation. We’ve also discussed the different methods out there and how they stack up to one another. So now you’ve realized that the reduced number of truck rolls, … Continued
Patience seems to be harder and harder to find these days, which has made tolerance for cable outages lower than ever. To keep customers happy, reliability and strong customer service have become more of a necessity than a commodity. Monitoring … Continued
In today’s constantly changing world, the technological landscape is progressing in at a rate that is unparalleled in our lifetimes. This rapid progression is having profound effects on the cable industry as we know it. So how can we as … Continued
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