The Lessons Learned from a Sunset Industry I worked in the two-way radio business for many years, but I have since devoted the last decade to cloud-based business communications (VoIP, Unified Communications, Call Centers, etc.). Even though two-way radios have been … Continued
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive … Continued
For any businesses looking to successfully move into the future, hacking prevention and cyber security are quickly becoming top priorities. With the way the technological landscape has been changing, some sort of standards had to be put in place. That’s why in … Continued
Auto Attendants are more common than ever and becoming a staple in various industries. However, many people still complain about having to “talk to machines.” We believe the reason people don’t like “talking to machines,” is because the recordings they … Continued
So we’ve discussed the Undeniable Power Monitoring Downstream can have on your operation. We’ve also discussed the different methods out there and how they stack up to one another. So now you’ve realized that the reduced number of truck rolls, … Continued
Patience seems to be harder and harder to find these days, which has made tolerance for cable outages lower than ever. To keep customers happy, reliability and strong customer service have become more of a necessity than a commodity. Monitoring … Continued
In today’s constantly changing world, the technological landscape is progressing in at a rate that is unparalleled in our lifetimes. This rapid progression is having profound effects on the cable industry as we know it. So how can we as … Continued
The future of contact centers took a more concrete shape recently as Avaya filed for bankruptcy. Avaya is a large telecommunications company that is also considered a big player in the contact center industry. So the bankruptcy reveals a few … Continued
The 21st century has been in full swing for a while, but, unfortunately, a lot of phone systems are stuck in the dark ages. While some people might think this is no big deal, it could be hurting your business … Continued
In our Selling Momentum series, we’ve discussed how to understand VoIP concerns and the pillars that make a VoIP transition successful, now we just need to find a buyer. While VoIP can be deployed for any enterprise, there are definitely … Continued
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