Proactively monitor, manage, and troubleshoot issues at all levels from a single platform. BBX enables providers to efficiently deploy, manage and expand advanced data services to residential and business subscribers through a single, integrated OSS platform. Gain deeper visibility into network dynamics, fix issues remotely and reduce the number of technicians dispatched to resolve one-off problems. Since 2001, Momentum Telecom has been helping broadband providers quickly analyze and troubleshoot data services issues with advanced technology that provides remote views into their systems.
- Boost network performance
- Improve accountability
- Take control of circuit capacity
- Increase subscriber satisfaction
Insights into network performance and tools to efficiently address challenges when they arise, give broadband providers the opportunity to improve all aspects of operations. Advanced diagnostics and reporting give providers the ability to transform the bottom line and the customer experience. Broadband providers who deploy BBX Diagnostics & Reporting have the ability to:
- Reduce costly truck rolls
- Implement installation metrics
- Improve technician accountability
- Monitor installation trends, performances and variances
- Manage circuit capacity
- Improve subscriber satisfaction
Advance Network Insights
BBX gives providers at-a-glance diagnostics tools such as Customer Live View to quickly check service levels and device performance. Connection history via reports and device resets are easily managed from the interface. Subscriber mapping and reports such as SNR summary and Outage allow personnel to diagnose where issues reside — whether at the subscriber, street, head end or enterprise-level. Advanced capabilities include:
- Real-time flexible reports
- User-friendly diagnostic tools for RF and IP issue assesment
- Corrective plant maintenance and planning reports
- Access to Call Center and Network Operations Center (NOC) reports
- Integrated trouble ticketing, CSR decision and dispatch support for quick issue resolution
- Fully integrated with Google Maps
- Gain access to role-based reports and views to quickly diagnose issues, review service levels and create tickets.
- Historic benchmarks in the system via BBX Birth Certificates provide a snapshot of service health over time for easier troubleshooting and technician accountability.
Take Control of Circuit Capacity
ACCEPTABLE USE POLICY
- Overage data reports help identify the small percentage of subscribers who use disproportionate amounts of bandwidth.
EXPORT DATA FOR BILLING SYSTEMS
- Report data can be exported from BBX and then used in billing systems or other programs.
INCREASE SUBSCRIBER SATISFACTION
- BBX Bandwidth Xcelerator gives subscribers a temporary “boost” in speed.
- View service levels, including time-based graphs for each head-end. Sort and analyze circuit health by location and service activity.
CHOOSE YOUR VIEW
- Analyze individual subscriber issues with Customer Live View, including historic graphs and birth certificates, and expand your view to the CMTS with one click.