Written by John Dickson on March 14, 2017

The future of contact centers took a more concrete shape recently as Avaya filed for bankruptcy. Avaya is a large telecommunications company that is also considered a big player in the contact center industry. So the bankruptcy reveals a few key insights about the marketplace.

Patrick Russell and our friends at inContact recently wrote a blog about what the Avaya bankruptcy means for the future of contact centers and the industry. In fact, their thoughts were so good that we wanted to share them!

So here is what they had to say:

Avaya Bankruptcy Indicates “Cloudy” Future for Contact Center Industry

In the wake of the Avaya bankruptcy announcement, I find myself taking stock of where contact center technology is heading, and the landscape seems clear to me. As a practitioner of cloud-based technology, I have an inside view of the trends and abilities within this space, and I view the Avaya bankruptcy as a clear sign of things to come.

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