For those who began their careers in a corporate environment where land line-based desk telephones, hand-delivered interoffice memos, and Rolodexes were ubiquitous, the cloud-based wireless mobile archetype may resemble science fiction. While experts in some fields warn of digital technology leading to isolation, in the business world it has facilitated even more connectivity. Consequently, business consistently demands more efficient methods of communication and collaboration.
Given the accommodating nature of technology companies, expectations now run very high among workers throughout the corporate hierarchy. They want to communicate on technology they prefer, equipment that performs flawlessly every time, whether voice or video, cloud or no cloud… and they want it now.
Voice and Audio Technology: Quality Challenges
Anyone who is old enough to remember terms such as “transatlantic phone call” and the atrocious reception that often accompanied them may possess a bit more patience with new technologies, but those who’ve come into the workforce over the last twenty years are another story. With the cloud offering more flexibility and the trend toward mobility, the needs of the end user invariably translates into challenges for business.
The one constant has been that we still communicate verbally; we haven’t developed telepathy, or technology that facilitates telepathy (yet), and most people can express themselves more effectively speaking, so we still converse with one another. This is true whether we are communicating with colleagues across a table, or globally through the cloud across voice and UC applications.
This necessitates the ongoing development and refinement of “cloud-conscious,” high quality voice and audio endpoints.
UC World Endpoint Requirements: Performance, Performance, and Performance
Voice endpoints have become important in facing the challenges of being an employee on the road. Whether a manager connecting from an airport parking lot, or a home-based contact center rep connecting to the network via home computer, the need for a high quality audio endpoint has never been greater.
As the world moves towards IP phones, and the use of video calls has accelerated, challenges, such as call jitter, seem to increase. Challenges multiply further as we connect through different types of networks and devices.
To this end, attention to design that integrates proven as well as state-of-the-art (these days, that means cloud-based) technology, and presumes sophisticated end users is a fairly safe bet. Noise-cancelling microphones that mitigate the effect of background noise for the traveler who invariably winds up on calls in crowded airport terminals; wind noise features aid the oil field foreman or agribusiness executive who takes calls outdoors.
In situations like these, having software-centric products that allow devices to react as environments change is invaluable. Mobility provides an efficiency advantage that is unmatched. The ability to provide reliable, robust, endpoints to support mobility provides real benefits, both to mobile employee and business.
Learn more about how Momentum’s mobility suite and virtual office solutions support the flexible work environment while moving business communications forward. Visit http://www.momentumtelco.wpengine.com/solutions/voip-business-solutions/mobility-services/.