Written by Beth Hildreth on February 16, 2017

The 21st century has been in full swing for a while, but, unfortunately, a lot of phone systems are stuck in the dark ages. While some people might think this is no big deal, it could be hurting your business more than you think. So how do you know if your system is holding you back? Well, we’ve compiled a list of a few of the top signs that your system has outlived its service. If you can relate to any of the following issues, it might be time to re-evaluate how you’re communicating.

 

1. You’re not getting your calls

Do you know if you are missing calls? Many old phone systems have only a few copper lines serving all your phones.  If those are tied up, your caller will get a busy signal or it will endlessly ring, ring and ring.  Hosted VoIP provides a call path for everyone so all your employees can be on the phone at the same time. Plus, advanced features like Call Reporting can help you see when your peak times are and you can use that information to staff accordingly.

2. You have a limited number of phone lines

The infrastructure of old phone systems has a pre-determined level of scalability. This can be manageable if you never need new phones or it could be a major problem if you’re a growing company. A plus for VoIP is that adding (or subtracting) a single phone line is both easy and quick. Switching to a hosted VoIP system allows you to pay only for the phones you’re using and remain highly scalable.

3.  You need a telecom pro to make simple changes

Is your productivity being choked by having to call a telecom professional all the time to make simple changes? Momentum has a user portal designed with an intuitive interface that empowers every user to easily manage their phone and for administrators to easily manage the entire system. This will allow you to make easy changes without having to be at the mercy of telecom professionals or their schedules.

4. You have to dial 10 digits to reach coworkers

Regardless of which office you’re in, take advantage of the ability to dial with extension dialing across separate locations, save time by never having to dial (or remember) more buttons than you have to. You can even take it a step further with Presence.  See your co-worker’s status and choose the best method to reach them:  desk phone, cell phone or chat.

5. You can’t go mobile

In 2017, you shouldn’t have to be chained to your desk to use your desk phone. Take advantage of technology that allows you to use your office phone number to make and receive any call on any mobile device or computer. Also, enjoy optional add-ons that enhance your experience by giving you features like the ability to send and receive text messages from your office number or the to chat with office staff from anywhere in the world, at any time.

6. You have an inefficient call flow

If your customers have to weave through more hoops to reach you than they do when they drive through rush hour traffic, you need a new phone system. Old systems become clunky and inflexible which leaves a bad taste in customers’ mouths. We take the time upfront to design the most efficient call flows specifically for your business. Take back control of your customer relations by adopting a phone system that empowers you to create the perfect customer experience.

7. You get worried every time the weather is bad

Every time that a thunderstorm rolls in, you shouldn’t start sweating. Hosted VoIP systems take advantage of the latest technology to be exceptionally reliable. Also, don’t forget the substantially higher level of reliability a hosted VoIP system can offer through geographic redundancy and local redundancy through fail-over procedures.