Written by Beth Hildreth on June 22, 2015

As companies come to the communications crossroads and determine how and when to make the transition to cloud-based services, two concerns remain: business continuity and security.

Business continuity speaks to a company’s ability to provide uninterrupted delivery of services and products during and after an external disruption. In addition, business continuity is closely aligned to the security of sensitive data in the event of a cyber attack or other threats.

It is impossible to completely avoid the unexpected. Extreme weather events and natural disasters are just a couple examples that can shut down a system’s response capacity. The real test is the Unified Communications (UC) system’s ability to bounce back quickly and effectively. The success of a business often depends upon its resilience. However, the right telecommunications infrastructure can withstand a blow and still meet the needs of its customers with little or no interruption of service.

When taking the calculated risk to transition a cloud-based UC system, it is important to consider the overall security level of the new deployment. The idea of sensitive user data in the hands of cyber criminals is a nightmare for any business. Breaches in data storage reveal a treasure trove of highly sensitive information. Unauthorized users can wreak havoc on the hacked organization, as well as on the individuals whose information is exploited.

Risk-Benefit Analysis

Companies sink significant investments into new technology ventures and consider the ROI while weighing the pros and cons. Risks to security destabilize and damage an organization’s reputation. Companies exposed to corporate espionage risk competitors seizing trade secrets and can even face issues with regulations compliance. The reputations of major corporations that have been the target of cyber attacks take a real blow.

Counteract Risks With Knowledge

Companies must ensure that UC vendors have sterling reputations, along with checks and balances in place to prevent unauthorized data retrieval. Business owners and IT directors should seek out service providers with established records of secure delivery.

When a company’s brand is on the line, however, that is no longer enough. Investigating the specifics of threat prevention systems and tools can help IT execs make the best choices to provide the greatest protection.

Built-in Redundancies Add Layers of Protection

Malfunctions and breaches occur less frequently when geographically redundant networks are built into the infrastructure. Even if one layer is permeated, fail-safe security alternatives can prevent potential disasters.

Security Tests Are Imperative

Ongoing security testing should be performed on the UC system. Remaining vigilant regarding possible weaknesses is incumbent upon business owners to keep risks low. Tests can be run periodically in-house or scheduled by third-party professionals to remain up to date on the security threat landscape.

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