As companies come to the communications crossroads and determine how and when to make the transition to cloud-based services, two concerns remain: business continuity and security. Business continuity speaks to a company’s ability to provide uninterrupted delivery of services and … Continued
Influencing technologies are taking root in every aspect of the business world—one after the other—and at a speed never before seen. The prevailing cloud atmosphere, increasing workforce mobility, the reality of bring your own device (BYOD), and the Internet of … Continued
Contact centers are a long-time staple for many businesses, but the costs and complexity of managing these centers’ legacy systems are draining businesses’ time and resources. Now, the cloud is offering renewed hope. Businesses are moving contact centers to the … Continued