Did you know that 85 percent of customers would stop doing business with a company after experiencing poor customer service? Simply put, when things go wrong, customers will typically leave you to find business elsewhere. And when it comes to the call … Continued
Although we’re accustomed to communicating via text messaging, phone calls, social media and more, the best form of communication is still most often face-to-face, especially when it comes to a business environment. That’s because it is critical for managers to … Continued
When you take a look at some of the things that could be detrimental to the success of your virtual call center, one of the items that should be considered is the quality of your customer service. When customers call … Continued
Because of technology, our world is shrinking. Businesses that want to stay ahead and grow financially should consider looking at markets overseas to grow their customer base. In the past, decision makers might have been hesitant to conduct business across … Continued
When you take a look at some of the things that could be detrimental to the success of your virtual call center, one of the items that should be considered is the quality of your customer service. When customers call … Continued