Unified Communications & Collaboration (UC&C) is the integration of Telephony (IP voice) with real-time communication applications such as instant messaging (chat), presence, video conferencing, data sharing, whiteboards, call control and speech recognition with traditional communication services such as unified messaging (voicemail, e-mail, SMS and fax). Momentum Telecom differentiates its UC&C solution by integrating its Broadsoft and Microsoft platforms with highly innovative mobile, video and collaboration applications.

Unified Benefits

Benefits

Unified Communications & Collaboration (UC&C) allows businesses and employees to communicate whenever, wherever and however they choose. Momentum Telecom’s UC&C solution delivers to customers the ability to choose from multiple collaboration tools to deliver best in class end-users experience while giving businesses the tools they need to stay productive and efficient.

  • Call control and multimodal communications
  • Presence
  • Instant messaging
  • Unified messaging (voicemail to email, fax, etc)
  • Conferencing
  • Collaboration tools

Phone System

Hosted VoIP Business Drivers

There are several reasons that companies are moving to the cloud and choosing a hosted PBX as their telephony solution. When making a purchasing decision, there are many benefits and features to a Hosted VoIP solution that decision makers need to know.

Superior Quality

Many people’s first exposure to VoIP has been through residential or free services such as Skype, or through lower-end providers, giving the impression that VoIP quality is poor. But, there are providers that have built their Hosted VoIP solution to meet the needs of enterprise customers. With a broadband network designed and built specifically for voice quality, Momentum Telecom is one of the only service providers that solves the common voice quality issues and delivers the clarity, consistency and reliability that is critical to business. Momentum’s bandwidth is sensitive to voice data and flexes to give voice the necessary bandwidth while other networks fail to distinguish between voice and common data transfer.

Read More

A Real ROI

Whether your business is working with an existing PBX or looking to overhaul its entire phone system, Momentum’s enterprise level solutions can bring you thousands, if not tens of thousands, of dollars in savings per month. The tremendous savings in local and long-distance calling is well known, but the ease of Momentum’s system also delivers unexpected savings in the form of minimal management, maintenance and update costs as compared to a premise-based system.

Lower Total Cost of Ownership (TCO)

Cost is always an important component in the decision making process. Hosted VoIP users will see an average 75 percent reduction in startup telecom expenses over an on-premise system, but it is also important to note that they will reduce their total cost of ownership by up to 30 percent as compared to an on-premise PBX system.

Unmatched Reliability

Expect nothing less than clear, reliable service every time you pick up the phone from Hosted VoIP networks built specifically for large, global business. This type of hosted VoIP system delivers clear, crisp, uninterrupted calling, with weather-proof contingencies, future-proof strategies and disaster recovery measures firmly in place.

Powerful Features

Hosted VoIP systems offer a comprehensive set of phone and network features. Users enjoy state-of-the-art telephony and powerful options such as Hi-Def voice, call recording, call log reporting, conference calling, call forwarding, mobile access and much more. The ability to adjust these features as needed is right at the user’s finger tips with some Hosted providers, through a Web portal or advanced applications that bring telephony features to the desktop.

Total Control

With an easy-to-use interface, such as the above mentioned Web portal, businesses are free to maintain, update and expand their telephony system in their own time and at no extra cost. This is a big advantage, especially over the legacy PBX systems that are resistant to change and require the added expense of expert technicians to enact even the smallest update.

Completely Scalable

Need to add extensions? Opening a new satellite office? Want to upgrade to Hi-Def? With a Hosted VoIP provider, it’s fast, easy and very affordable. Scalability is one of the keystones of Hosted VoIP system and because small companies get bigger and big companies become huge, Hosted VoIP is a great choice for every size organization that is concerned about scalability.

Enhanced Productivity

Especially when used as part of a complete Unified Communications solution, the mobility; “find me, follow me” and conferencing features such as Momentum Anywhere; Simultaneous Ring and conferencing capabilities make Hosted VoIP a key to increasing your employees’ productivity by enabling them to work more efficiently. These features become more and more vital every day to fast-paced national and global workforces with a need to communicate effectively – any time, from any location to any location. With a cloud-based VoIP system, companies see improved employee efficiency and customer satisfaction because sales people and on-the-go executives can do business from any location, without ever missing a call. A Hosted VoIP system also helps remote offices and mobile workforces communicate and collaborate more effectively.

Disaster Recovery/Business Continuity

Another reason that companies choose Hosted VoIP over its competitors is because it is more geographically diverse to assure business continuity and disaster recovery. For example, Momentum’s Core Call Processing Platform is built out in multiple datacenters that are diversified in regionally dispersed locations.  Each datacenter is identical in design and is capable of processing all calls. Inbound numbers are registered to a specific carrier, but Momentum maintains multiple peering connections in each of its datacenters to process inbound calls. Outbound calls may be processed through each datacenter for regional redundancy, but also through multiple carriers as outbound is not carrier specific.

Unified Features

Unified Communications Solution Components

Features of a Momentum UC Solution

  • Business Voice – Fully Featured Cloud PBX for users, with hybrid functionality
  • SIP Trunking – Ability to incorporate premise based PBXs into a hybrid environment with extension dialing between hosted and PBX users
  • Unified Communications – Microsoft Lync and Momentum Mobility with Messenger provide instant messaging, presence and collaboration tools for desired users.
  • Unified Messaging – Voicemail to Email and Hosted Fax services
  • Call Center – Add call queuing for one user, or many as needed, with options for time-of-day routing, abandonment, detailed reporting and more.
    • Step up to a full contact center with inContact services, which are fully integrated with the Momentum solution.
  • CRM Application Integration – Integrate your voice services with a variety of CRM packages, including Salesforce, Microsoft Dynamics, and more.

 Additional Unified Communications Features

Read More
  • Audio and Web Conferencing – Easy and affordable audio-only bridges up to fully functional systems to support over a thousand users
  • Call Recording – Fully compliant call recording solution for one user, or call centers, or everyone.
  • Hosted Exchange Email
  • Call Reporting
  • Receptionist Client
  • Interactive Voice Response System
  • Circuits and MPLS integration
    •  A variety of connectivity options are available from broadband, T1, Ethernet, Fiber and MPLS.  The Momentum solution can be integrated with your existing MPLS connection for additional security and control.
  • Phones and Devices
    • A variety of end points are available for users, from compatible SIP handsets, fully mobile solutions, switches, routers and more.

V5

Testimonials

“Momentum Telecom’s Unified Communications solution has allowed my business to increase its productivity and cross-department efficiency.”

-Satisfied Customer

“During Hurricane Sandy our employees were able to continue to deliver value to our customers, all because Momentum Telecom’s highly resilient network never went down.”

-Satisfied Customer

Quick Contact

Quick Contact